This third message requires that you check you are using the latest version of iTunes, that your USB cable is connected properly (and not damaged), and you don't have any third-party software interfering with iTunes. ITunes could not restore because iTunes doesn't recognise your device ![]() ![]() See our tips on recovering data from corrupted backups below. This error is similar to the first, and also tells that you are dealing with a corrupt or unfinished iTunes backup. ITunes could not restore because the backup session failed Our support team can help you - or you can help yourself, with the instructions below. Of course, you might not have a spare device running an older version of iOS. Back up the device again, creating a new and upgraded backup.Restore it to a device running the version of iOS it was made with (you can see which version of iOS created by backup by using the free edition of iPhone Backup Extractor).If you'd like to "upgrade" your backup, you'd need to do this: For example, you can't restore an older iOS backup to a newer iOS device. Your backup might not necessarily be corrupt, however: the same error message is shown when your iTunes backup is not compatible with the device that is being restored. ITunes' corrupt backup error message Corrupt? Or maybe not. It's not too hard to get your data our: check out our guide on getting data out of a corrupt iPhone backup below, It can suck to find out that you have a corrupt backup only when trying to restore with iTunes. Every now and then, when iTunes is backing up your iOS, it may happen that this process fails without an error message. This first message is straightforward and tells you you're dealing with a corrupt backup. ITunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored iTunes restore errors that indicate corruption Let's look at the cause and solution to each. There are a handful of errors you might get when a backup is corrupt. Don't disconnect the device whilst iTunes is making a backup!. ![]()
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